Service Contracts
BPL Service contracts provide the assurance of prompt servicing and regular maintenance of BPL equipments/ devices. Our range service packages offer a balance of flexibility and focus to provide you the support that you need. The BPL service team is committed to enabling uninterrupted seamless operations and quick resolution of issues for minimum down-time.
Smart Upkeep Pro
Our preventive maintenance call service helps you to gain Extra care on your machines at regular intervals – Smart UpKeep Pro
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CoveragePreventive maintenance calls (Labour)
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Number of PMS Visits AssuredTwo visits
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Inclusions10% discount on Spares and Accessories Toll-free Call Center access. Online technical support by BPL engineer. Priority CW Service.
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Response Time (Phone)Within 4 hours
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Response Time (Visit-Local)Same day
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Response Time (Visit-Outstation)36 hours
Smart UpKeep Prime
Ensure flawless and tireless performance of your machines and experience our customer centricity through our Annual Maintenance Contract – Smart UpKeep Prime
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CoveragePreventive maintenance calls (Labour)
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Number of PMS Visits AssuredTwo visits
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Number of Breakdown Visits AssuredTwo visits
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Inclusions10% discount on Spares and Accessories, Toll-free Call Center access. Online technical support by BPL engineer. Priority CW Service.
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Response Time (Phone)Within 4 hours
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Response Time (Visit-Local)Same day
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Response Time (Visit-Outstation)36 hours
Smart UpKeep Excel
Experience supreme service assistance and great customer satisfaction through our comprehensive Annual Maintenance Contract– Smart UpKeep Excel
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CoveragePreventive maintenance calls (Labour)
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Number of PMS Visits AssuredTwo visits
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Number of Breakdown Visits AssuredTwo visits
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Inclusions10% discount on Spares and Accessories, Toll-free call center access. Priority CW Service. Online technical support by BPL engineer. Priority phone consultation by BPLengineer during the MSA period. Supply of replacement parts for functional failures like Electronic PCBs and Non-Touch TFT/LCD display, SP02 Board(STD).
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Response Time (Phone)Within 4 hours
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Response Time (Visit-Local)Same day
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Response Time (Visit-Outstation)36 hours